Celebrating All Things Disney with News, Analysis & Best-in Business Ideas on Life & Work from the Happiest Places on Earth!
Episodes
Tuesday Feb 06, 2024
Tuesday Feb 06, 2024
No Disney Cruise is "typical" and this is no "typical" Disney Cruise review. Our family spent four nights on the Disney Dream which sailed out of its new home in Fort Lauderdale. We look at the good, the bad and the "Petroleum Port" ugly of that arrival experience. We then set sail only to arrive in Nassau, where the U.S. State Department has issued a travel advisory after some 18 murders on that small island since January 1st. We look at the realities of that as well as talk about our family's personal experience, where our two youngest children--both who deal with Autism--experienced their own ups and downs. Trust me, it really was a good cruise--but I'm ready for my vacation from my vacation. Find out more as we experience a cruise on the Disney Dream.
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My new book, "A Century of Powerful Disney Insights" is available! Now available on Amazon!
Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.
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More Disney Insights can be found below!
Disney Insights YouTube Page--Check it out and subscribe.
DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts.
Disney Insights Facebook Page--Come join and interact in conversation with others.
The Wayfinder Society--Disney Insights Patreon Page--More Disney Insights to interact with, while supporting the podcast.
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Check out Zanolla Travel to book your next vacation!
David & Leah Zanolla
ZanollaTravel.com
Owner/Agents
(309) 863-5469
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Performance Journeys
This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates its 20th year as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level.
Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench.
Need Consulting? I’ve worked for decades across the public, private and non-profit arena.
Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement.
Contact us today, and let us help you on your Performance Journey!
Tuesday Jan 30, 2024
Tuesday Jan 30, 2024
Universal has taken a step to showcase its upcoming new park, Epic Universe. While many have known much about what was going into the parks, official status was given to the different lands and key attractions. In particular, details were given around the centerpiece land, Celestial Park, which serves as an entrance and hub to four other lands, The Wizarding World of Harry Potter: Ministry of Magic; Dark Universe; How to Train Your Dragon: Isle of Berk; and Super Nintendo World. All this plus hotels and more. Will this park increase profitability for Universal, or rob attendance from its other two parks? Universal's marketing statement is "This Changes Everything!" So let's talk Epic Universe, offer some thoughtful analysis, and see if it really does.
My new book, "A Century of Powerful Disney Insights" is available! Now available on Amazon!
Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.
__________________________________________________________
More Disney Insights can be found below!
Disney Insights YouTube Page--Check it out and subscribe.
DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts.
Disney Insights Facebook Page--Come join and interact in conversation with others.
The Wayfinder Society--Disney Insights Patreon Page--More Disney Insights to interact with, while supporting the podcast.
Performance Journeys
This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates its 20th year as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level.
Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench.
Need Consulting? I’ve worked for decades across the public, private and non-profit arena.
Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement.
Contact us today, and let us help you on your Performance Journey!
Tuesday Jan 23, 2024
Tuesday Jan 23, 2024
My recent visit dining at Disney's Contemporary Resort in Walt Disney World made me realize that this is a great place for Magic Kingdom guests who are looking for a place to get away during the craziness of being in the park. There are three particular dining experiences that caters to many tastes and makes it easy to enjoy a finer dining experience than you might get at Magic Kingdom. David Zanolla of Zanolla Travel and I take you through three locations at Disney's Contemporary: Contempo Cafe, Chef Mickey's Character Buffet, and Steakhouse 71. We'll talk not only about our favorite dishes and our preferences in making those dining experiences work, but also talk strategy about how to best fit it into your day at Magic Kingdom. Join us as we talk about Better Magic Kingdom Dining Choices at Disney's Contemporary Resort.
My new book, "A Century of Powerful Disney Insights" is available! Now available on Amazon!
Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.
__________________________________________________________
More Disney Insights can be found below!
Disney Insights YouTube Page--Check it out and subscribe.
DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts.
Disney Insights Facebook Page--Come join and interact in conversation with others.
The Wayfinder Society--Disney Insights Patreon Page--More Disney Insights to interact with, while supporting the podcast.
Performance Journeys
This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates its 20th year as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level.
Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench.
Need Consulting? I’ve worked for decades across the public, private and non-profit arena.
Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement.
Contact us today, and let us help you on your Performance Journey!
Wednesday Jan 17, 2024
Wednesday Jan 17, 2024
It's January and that means Epcot's International Festival of the Arts--which really looks more like Epcot's Annual Figment Festival. Figment is everywhere--except in a well-designed attraction. Still, it is the most popular non IP Disney character in any North American Park (Duffy holds reign in Asia) and like the original attraction, it represents creativity and the arts--and that's what's always been part of this festival. Join us as we visit Epcot and experience the food, the art, the entertainment, and the retail of this annual tradition now in its 8th year. We'll look at not only why this event is so centered on a purple dragon, but how the attraction itself could better align with the festival itself.
PLEASE NOTE: I experienced some kind of sound challenge at around 22 minutes. Spent an hour trying to address it, but you may need to adjust the volume. My sincere apologies
My new book, "A Century of Powerful Disney Insights" is available! Now available on Amazon!
Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.
__________________________________________________________
More Disney Insights can be found below!
Disney Insights YouTube Page--Check it out and subscribe.
DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts.
Disney Insights Facebook Page--Come join and interact in conversation with others.
The Wayfinder Society--Disney Insights Patreon Page--More Disney Insights to interact with, while supporting the podcast.
Performance Journeys
This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates its 20th year as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level.
Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench.
Need Consulting? I’ve worked for decades across the public, private and non-profit arena.
Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement.
Contact us today, and let us help you on your Performance Journey!
Tuesday Jan 09, 2024
Tuesday Jan 09, 2024
Disney has announced this week that the Country Bear Jamboree will be closing on January 27th of this year, with a promise of re-opening as the Country Bear Musical Jamboree "later this summer". We talk about Disney's news and the new upcoming show. And then we talk about why we love the Country Bears and their significance to the park and to the original heritage of Walt Disney World. Disney has also hinted and suggested that more announcements of things to come to Magic Kingdom are on their way. And by the way, did you know that most people would rather be an animatronic bear? We'll share more in this podcast, so join us as we celebrate the Country Bear Jamboree.
My new book, "A Century of Powerful Disney Insights" is available! Now available on Amazon!
Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.
__________________________________________________________
More Disney Insights can be found below!
Disney Insights YouTube Page--Check it out and subscribe.
DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts.
Disney Insights Facebook Page--Come join and interact in conversation with others.
The Wayfinder Society--Disney Insights Patreon Page--More Disney Insights to interact with, while supporting the podcast.
Performance Journeys
This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates its 20th year as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level.
Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench.
Need Consulting? I’ve worked for decades across the public, private and non-profit arena.
Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement.
Contact us today, and let us help you on your Performance Journey!
Tuesday Jan 02, 2024
Tuesday Jan 02, 2024
Greetings and Happy New Year! As we embark on 2024 I wanted to bring to you a conversation I had with Betsy Jordyn, a former Disney Cast Member and organizational development leader. She works with consultants now, but she speaks of a time when the internal organizational development was almost an outside consulting group to getting Disney’s organization to the next level. The research she and her team did unearthed what eventually became the Basics initiative, which was an effort to unify Guest engagement across the board. Betsy and her team brought The Walt Disney World leadership organization together link leadership behaviors to implementing a better Guest experience. Let’s revisit the Disney Basics with Betsy Jordyn.
Thanks to Betsy Jordyn for joining me on this podcast! You can learn more about her work here!
My new book, "A Century of Powerful Disney Insights" is available! Now available on Amazon!
Also, check out my two of my other books, The Wonderful World of Customer Service at Disney and Disney, Leadership and You.
__________________________________________________________
More Disney Insights can be found below!
Disney Insights YouTube Page--Check it out and subscribe.
DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts.
Disney Insights Facebook Page--Come join and interact in conversation with others.
The Wayfinder Society--Disney Insights Patreon Page--More Disney Insights to interact with, while supporting the podcast.
Performance Journeys
This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates its 20th year as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level.
Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench.
Need Consulting? I’ve worked for decades across the public, private and non-profit arena.
Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement.
Contact us today, and let us help you on your Performance Journey!
Tuesday Dec 26, 2023
Tuesday Dec 26, 2023
Having touched on 2023 last week in review, let's see what 2024 has in store. It's going to be a unique year, and I don't think with new attractions/offerings being announced just last week, that even we have seen all that will still come to guests in this upcoming calendar year. Still, we'll share what we know as we go across Disney parks worldwide to see what's happening with over 30 new attractions and offerings. Join us as we overview all that is coming--or that we know is coming--in 2024!
My new book, "A Century of Powerful Disney Insights" is available! Now available on Amazon!
__________________________________________________________
More Disney Insights can be found below!
Disney Insights YouTube Page--Check it out and subscribe.
DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts.
Disney Insights Facebook Page--Come join and interact in conversation with others.
The Wayfinder Society--Disney Insights Patreon Page--More Disney Insights to interact with, while supporting the podcast.
Performance Journeys
This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates its 20th year as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level.
Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench.
Need Consulting? I’ve worked for decades across the public, private and non-profit arena.
Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement.
Contact us today, and let us help you on your Performance Journey!
Wednesday Dec 20, 2023
Wednesday Dec 20, 2023
2023 has been unlike any other. But it has been a busy one. There is much to review as we look back at what has been happening in Disney's parks world-wide over the last twelve months. We check out not only the U.S. parks of Walt Disney World and Disneyland, but also international parks around the world. We'll look at what's happened at both parks and resorts and how they have taken the theme park experience to its current form.
My new book, "A Century of Powerful Disney Insights" is available! Now available on Amazon!
__________________________________________________________
More Disney Insights can be found below!
Disney Insights YouTube Page--Check it out and subscribe.
DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts.
Disney Insights Facebook Page--Come join and interact in conversation with others.
The Wayfinder Society--Disney Insights Patreon Page--More Disney Insights to interact with, while supporting the podcast.
Performance Journeys
This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates its 20th year as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level.
Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench.
Need Consulting? I’ve worked for decades across the public, private and non-profit arena.
Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement.
Contact us today, and let us help you on your Performance Journey!
Wednesday Dec 13, 2023
Wednesday Dec 13, 2023
Other than Walt Disney himself, there is in my mind no other individual who has made such a dent on what people know as the Disney theme park experience than Dick Nunis, whose passing has been made public today, December 13th, 2023. He is a Disney legend, and without his leadership, projects like Magic Kingdom and Epcot and Typhoon Lagoon would have never gotten to the finish line. His leadership was as impressive as any individual involved in the parks. And his leadership style--it was many times controversial. No one got results and made things happen like Dick Nunis. My colleagues spoke often of how he mentored the leaders around him and spoke so keenly about the guest experience. And yet others spoke of how he could verbally tear you apart like no other. Still, he is more than a Disney Legend. He is a force to be reckoned with. When Dick Nunis joined Disneyland in 1955, the Park employed 600 cast members. By the time he retired from his “summer job” 44 years later, Disneyland boasted 13,000 cast members and Walt Disney World employed another 50,000. He is a legend. And this podcast celebrates the essence of his leadership.
My new book, "A Century of Powerful Disney Insights" is available! Now available on Amazon!
__________________________________________________________
More Disney Insights can be found below!
Disney Insights YouTube Page--Check it out and subscribe.
DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts.
Disney Insights Facebook Page--Come join and interact in conversation with others.
The Wayfinder Society--Disney Insights Patreon Page--More Disney Insights to interact with, while supporting the podcast.
Performance Journeys
This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates its 20th year as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level.
Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench.
Need Consulting? I’ve worked for decades across the public, private and non-profit arena.
Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement.
Contact us today, and let us help you on your Performance Journey!
Wednesday Dec 06, 2023
Wednesday Dec 06, 2023
Finally! After what has been years of waiting, the center piece of what was formerly Future World is reopening as World Celebration in Epcot. We cover the opening day and what this central promenade looks like during the day time and night. It's like a brand new hub--only for Epcot and not Magic Kingdom. We also take the opportunity to see the premiere of Luminous on its first night as a replacement to Harmonious. This is a pivotal day for Epcot, the culmination of some 25 additional attractions and offerings made in Epcot within the last 5 years, and perhaps the most central moment tied to Disney's 100 celebration here at Walt Disney World. So we're bringing you the wonder and discovery of it all. It's where the impossible becomes possible. And it's opening on the 122nd birthday of Walt Disney. Join us for the premiere of Luminous and the opening of World Celebration at Epcot.
My new book, "A Century of Powerful Disney Insights" is available! Now available on Amazon!
__________________________________________________________
More Disney Insights can be found below!
Disney Insights YouTube Page--Check it out and subscribe.
DisneyInsights.com--So many resources at our home site. Be sure to subscribe to receive notice of upcoming podcasts.
Disney Insights Facebook Page--Come join and interact in conversation with others.
The Wayfinder Society--Disney Insights Patreon Page--More Disney Insights to interact with, while supporting the podcast.
Performance Journeys
This podcast and post is provided by J. Jeff Kober and Performance Journeys, which celebrates its 20th year as a training and development group bringing best in business ideas through books, keynotes, workshops, seminars and online tools to help you take your organization to the next level.
Want a Keynote Speaker? More than just nice stories, I offer proven insight and solutions having worked in the trench.
Need Consulting? I’ve worked for decades across the public, private and non-profit arena.
Need Support? We offer so many classroom, online, and other resources to help you improve your customer service delivery, leadership excellence, and employee engagement.
Contact us today, and let us help you on your Performance Journey!